The main target of the Forum is building a communication platform for the key players of the ticketing technologies and solutions market in Russia: ticket operators, service providers and agents of the ticketing market, the largest sport event, concert and festival organizers, museums, theaters, exhibition spaces, sport clubs and stadiums.
Society of Ticket Agents and Retailers (STAR) is the UK’s self-regulatory body for the entertainment ticket industry. STAR’s membership embraces all the major primary ticket agents in the UK as well as many venues and supporting organisations. Members work to a strict code governing high standards of customer service and information and is approved as an alternative dispute resolution body to help customers with complaints against its members. STAR also works on behalf of its members through information sharing and co-operation on key matters affecting the ticket industry.
Beginning his career over thirty-five years ago as a technician and stage manager for productions in the UK and touring overseas, Jonathan moved into theatre management and production in the early 90s. He has been involved with STAR since its formation in 1997 and became Chief Executive in 2013. He has represented the organisation on ticketing issues in the press and at industry events for many years.
About the trends and problems of the ticketing market in Europe and the UK we will talk at #ticketingforum 2018.
For the first time in Russia an expert of the world ticket market, managing director of Ticketmaster Sport Adam Newsam will be take part as a speaker of Moscow Ticketing Forum. His speech will be in the format of interview on the topic "Sports ticketing market in the world: point of view of the industry's leader".
Adam is the Managing Director of Ticketmaster Sport across our 29 international markets. In this role, he has responsibility for the development and strategy of Ticketmaster’s sports business, with a special focus on major sports events.
Adam has been with Ticketmaster for nearly 20 years, starting in 1997. Throughout his time with the company he has worked in a number of roles across Operations, Customer Services, Finance and Client Services before specialising in sports. Adam went on to project manage the 2002 Manchester Commonwealth Games, which was a huge success with over one million tickets sold and distributed. He was appointed Operations Director in 2007, which broadened his role and he later went on to take on both Sports and the Ticketmaster Systems business.
Adam led the ticketing project for the 2012 London Olympic and Paralympic Games, an unprecedented task that saw 10.9million tickets sold. He then went on to lead both the 2014 Commonwealth Games in Glasgow and the 2015 England Rugby World Cup. Adam has worked with many international sports clients and projects across a variety of territories including Japan, India, and several projects in the Middle East.
Within the framework of the Forum the first Award ceremony in Russia in the field of ticket solutions and technologies took place —
MOSCOW TICKETING AWARDS
Such kind of events are incredibly important, no matter where in the world they occur. It is very important for the industry representatives to have the opportunity to discuss current problems, to have the dialogue without the sense of competition, but from the point of view of the investment into the industry. International participation is a very important part of such events. The big audience and subject matters, the high level of the discussing issue, the ways of development and promotion – that’s what you will find here.
It is great to see competing companies at the same venue, talking about common topics and discussing current problems. When people being at one room talk about tickets and have the opportunity to find solutions - it's wonderful, it's really a great platform for the dialogue.
I think that “specialization” is important. It is impossible to “do everything”, because any effective business requires concentration. Moscow Ticketing Forum is the concentration of the industry. This is not a conference “about everything”, this is the conference about the ticketing market and its features.
Forum is the meeting place that is necessary. And the Forum works well on it, because people come back and new people come to the event. There is the exchange of viewpoints, the opportunity to sum up the results of the year, to talk about the prospects.
The Forum is the platform for enriching teamwork globally. Therefore, I think that it is very useful to participate in the Forum: on one hand, it has a positive impact on colleagues, and on the other hand, it creates an image for us as market participants.
We are very interested in this Forum as the leading company: in order to follow new trends, to discuss the problems that we all face, to communicate with colleagues. Such forums do not take place often. This Forum gives an understanding of what is important for the market participants now.
I am glad that we were invited to this Forum. We were interested in participating the Forum from the point of view of the blockchain technology development. We clearly see that the organizers are interested in this technology. We tried to explain how we can make the market secure and reliable with the help of our development, and what solutions will the blockchain bring to the secondary market.
This is the largest industry event taking place in our country, so for me there was no question – to visit it or not. It is always useful: it is about new contacts, it is the opportunity to meet the market, to understand current and future trends. For me the benefits are beyond doubt.
Our company participates in the Forum for the second time. After the first Forum we have got 3 new clients, very big and interesting. < ... > The Forum allows to raise the “degree” of the mood and to inspire the participants for the industries’ development.
Very productive and interesting. The representatives from all the parts of the ticketing market are at the venue, and that gives the complete picture of the entire ticketing industry and gives the opportunities to choose the future direction of their business.
This Forum is very important to me, because the ultimate goals of all the events by SAV Entertainment are ticket sales and sold out. That’s why the fact that I was invited here is a great honor for me.
The usefulness of the Forum is to learn, to get new information, to know the trends, not to sting. For me it was important to discuss the quality problems of the product for which tickets are sold, as well as the problems of disseminating information about events. I would like the Forum to have a future.
I believe that it is very important to participate in such events, where the professionals of the ticket industry have gathered and can speak freely on this topic.
The forum is necessary in order to listen to what thoughts and views other market participants have. Perhaps someone has already come up with solutions to the problems that we have just revealed.
It is very interesting to participate in this Forum as the potential of the Russian market in the sale of tickets is growing, and especially it is being felt the last two years. It is important to share our experience and learn from the experience of the Russian market. This event is very unifying.
The questions were professional, we spoke with the audience one language.
I am grateful for the invitation, I met many colleagues with whom I spoke earlier, I got acquainted with several players of the Russian market, and among them were the organizers of major events, representatives of agencies, ticketing companies.
The atmosphere of the event is friendly; the questions are interesting and relevant. All the professionals gathered here. The forum offers a high-quality communication format. This is a good experience.
A very worthy event where you need to participate both to ticket operators and content providers. At such forums people exchange experiences, discuss ideas that are then being picked up, transformed into undertakings, and the industry essentially lives on.